services
Customized Expert Care Services developed with the business
We take pride in our strategic expert care services which are streamlined for the business needs and are a direct outcome from collaborative discussion with the business during initial engagement.
Remote Helpdesk and End-User Device Expert Care Services
- Full first level support from a live Expert IT technician.
- Support is done via a lightweight and secure remote session, saving you both time and money.
- Remote support ranges anywhere from user account and email creation to software installation and troubleshooting.
- Most day to day issues can be resolved quickly and efficiently via remote support.
Onsite Support Service
- Diagnostic and repair for devices that are unable to be accessed remotely.
- Physically installation of equipment and hardware.
- Clinical device relocation and integration.
- Emergency break-fix services also available.
Anti-Virus Subscription and Centralized Monitoring
- Installation of our lightweight yet robust anti-virus agent.
- Personal policies can be set in place for each location or even each device.
- Monitoring and first level support is provided for remote scans, high level threat removal, and proactive reporting for each device.
- Monthly reporting for each device is included.
Asset Management
- Installation of asset managing software with the ability to log all software and hardware for insurance, compliance, proactive support, and future project implementations.
- Asset disposal is provided using certified disposal partner.
- Monthly reporting for each device is included.
Critical End-User Device Backup
- Installation and configuration of backup software on end-user device.
- Installation and configuration of certified backup device.
- Monitoring of all backup jobs and statuses.
- Monthly reports and annual backup testing.
End-User Device Monitoring
- Installation and configuration of monitoring agent.
- Monitoring of device status.
- Identification of device errors.
File Server Local Backup
- Installation and configuration of backup software on file server
- Installation and configuration of certified backup device
- Monitoring of all backup jobs and statuses
- Monthly reports and annual backup testing
Monthly Server Maintenance
- Installation of all critical patches complete with system reboot
- Monthly report
End-User Device Maintenance
- Installation of all critical patches complete with system reboot
- Monthly report
Network Device Maintenance
- Quarterly switch, firewall, and wireless access points firmware updates complete with reboots
- Quarterly reports
Managed Security Operations
- Active Directory review and reports
Project Management
- Large Installation services
- Office Moves and relocations
- Hosted Application Deployments
- Large scale Software installations and upgrades
- Windows 10 Upgrade and Deployment
File Server Encrypted Cloud Backup
- Installation and configuration of backup software on file server
- Monitoring of all backup jobs and statuses
- Monthly reporting and annual backup testing
MEDICAL SERVICES
- Technology and Application Selection
- Vendor Management
- Application Upgrade Support
- Practice Management Support
- EMR Support
- Clinical Device Integration
- Secure Wireless
- Workflow Optimization
legal SERVICES
- Technology and Application Selection
- Vendor Management
- Application Upgrade Support
- Migration to Paperless
- Network Design
- Legal Application Support
- Workflow Optimization
- Legal Specific Managed Services
- Security Operations
